It starts on your storefront.
A customer opens the chat widget and asks about sizing, stock, delivery, or an order. Buddy answers from live WooCommerce data — in your voice, with your policies, no “let me find out.”
A
Anya Rao
Asking about Sand linen shirt, size M
Reply to Anya...
How it works
Watch the conversation unfold.
From the first storefront question to the article Buddy drafts so the next customer doesn’t have to ask — one thread, one source of truth.
The same thread, on your side.
You see every conversation in real time, with the order, customer, and inventory data already pulled in. Step in to take over, approve a refund or reship, or let Buddy keep going.
Every gap becomes an article.
Buddy tracks resolutions, handoffs, and the questions it couldn’t fully answer — then drafts knowledge base articles you can review in one click, so next week’s replies are sharper than this week’s.
Features
The fine art of customer support.
Connected to WooCommerce. Aware of your rules. Steps aside when you need to step in.
Storefront chat
Product, delivery, return, and order questions — answered from live WooCommerce data, not a static FAQ.
Inventory-aware replies
Buddy checks variants, stock, fulfillment locations, and policies before it speaks. No “let me find out.”
Order actions, on rails
Refunds, cancellations, address changes, reships — drafted by Buddy, approved by you. Or fully automatic, if you say so.
One thread, both sides
The customer sees a chat widget. You see the same conversation, in real time, in your dashboard.
Brand voice
Point Buddy at your policies, FAQs, and recent replies. It picks up the tone your customers already know.
Fast setup
Install the plugin, connect a model key, pick your sources, flip the widget on. That’s the whole list.
FAQ
Frequently asked, plainly answered.
Do I need WordPress and WooCommerce?
Yes. Buddy installs as a small WordPress plugin and reads your live WooCommerce catalog, orders, and customers. Other platforms aren’t supported today.
How does Buddy connect to my store?
Through WordPress Application Passwords. You authorize Buddy once from your WP admin — no code changes, no custom integration.
What can I feed Buddy as knowledge?
Notes you write, URLs from your site, and uploaded PDFs, markdown, or text files. The same knowledge base powers your storefront chat and your dashboard assistant.
Which AI model does Buddy use?
Whichever you pick. Buddy works with multiple providers and runs on your own API key — the model choice, usage, and terms stay between you and the provider.
What’s a skill?
A reusable playbook. Write the steps once for things like refund handling, sizing advice, or escalation routing, and Buddy follows them the same way every time.
Can my whole team use Buddy?
Yes. Invite teammates by email and they share the same conversations, knowledge, skills, and rules — with roles for who can change what.